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Dear Customers,

On behalf of all the employees of the OUTINORD group, I wanted to address you directly during this particular period.

If the beginning of the year is by nature carrying promises and ambition for the coming year, we have nevertheless been facing the epidemic of Coronavirus for several weeks, and we understand and share the concern that could be yours .

In this context, I would like to assure you that all of the OUTINORD teams are mobilized to ensure the continuity of our missions at your service.

 

 Confidence in our supplies

 

 At the first signs of the crisis, we were particularly vigilant and reactive to ensure our supplies, especially those from the most affected areas, in line with our secure supply policy implemented for many years, resulting in security stocks of several months.

We have concentrated our efforts and our resources on anticipating supplies in order to avoid any shortages that may occur, and to serve you best in the coming weeks.

 

 Trust in our production teams

 

Ensuring quality service in our factory in St Amand les Eaux and our rental yard in St Amand les Eaux and St Paul Trois Châteaux in France has always been a top priority for OUTINORD group employees.

We have put in place production continuity plans and hygiene and protection measures at these sites, in particular by adapting cleaning procedures, access to sites for outsiders, and by providing hygiene products required. Our teams are mobilized to be able to ensure the continuity of the manufacturing and delivery of your orders.

 

 Confidence in our commercial, after-sales and design department

 

 For more than 60 years, our mission has been to facilitate the daily life of your sites.

In the interest of civic responsibility and in the context of confinement instructions, we asked our sales teams to stop visiting your services, depots and work sites. Our commercial contacts will however remain at your entire disposal by telephone to answer all your questions concerning our products, services and your deliveries. Likewise, our design office is continuing its activities, notably through our remote assistance service by telephone, always available to serve you, 5 days a week, on 0 806 110 184.

Our technical after-sales intervention teams remain mobilized for any emergency intervention involving the safety of your sites.

 

Obviously, all of these provisions may have to evolve depending on the evolution, in one direction or the other, of the measures implemented by the Government in matter of public health and containment, and we will keep you informed on the situation concerning us.

 

 On behalf of all the employees of the OUTINORD group, I thank you for your loyalty and your trust,

 

Emmanuel Herbinet

President

Outinord

392 rue de Millonfosse

59230 Saint Amand Les Eaux

FRANCE

+33 (0)3.27.23.83.83

outinord@outinord.fr

 

 

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